Refund policy

Return & Refund Policy — MX LGND

We want you to be completely satisfied with your purchase. Because most of our items are made to order, we do have a few conditions to help keep things fair for everyone.

1. Return Eligibility

• Returns must be requested within 14 days of the delivery date.

• Items must be unworn, unused, and unwashed, with tags and in original packaging.

• We reserve the right to reject any return that shows signs of wear, damage, or missing parts not due to our error.

2. Non-Returnable Items

• Custom or personalized products

• Gift cards

• Clearance or final sale items

3. How to Start a Return To request a return:

• Email us at mxlgndcorp@gmail.com with your order number, reason for return, and any photos (if applicable).

• Our team will review and send return instructions if approved.

• Do not return an item without prior authorization.

4. Refunds

• Once your return is received and inspected, we’ll notify you via email.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

5. Return Shipping

• You are responsible for the return shipping cost unless the item was defective or incorrect.

• If your return is due to our error, we will provide a prepaid shipping label.

6. Damaged or Wrong Items If your item arrives damaged or incorrect:

• Contact us within 7 days of delivery at mxlgndcorp@gmail.com.

• Include your order number and a clear photo of the issue.

• We will either send a replacement or issue a refund depending on the situation.

7. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check with your bank or payment provider.

• If still unresolved, email us at mxlgndcorp@gmail.com and we’ll help you track it down.

For all return-related questions, email us at mxlgndcorp@gmail.com.